the g Hotel & Spa Covid 19 Statement

In line with the Irish Government guidelines, the g Hotel & Spa will remain closed until June 2021. Please note our team remains on hand should you have any queries in relation to a booking or upcoming reservation. Please call 091 865 200 or email stay@theg.ie

We have been accredited with the Covid 19 Safety Charter, endorsed by Failte Ireland. The safety charter demonstrates that we are operating in line with the Irish Government & public health guidelines to ensure the safety of our guests and team.

We are ready to deliver the level of service you expect as soon as you step through our doors when we reopen. We enlisted a team of top-rated professionals from across the island of Ireland and further afield to help develop our health and safety program for the hotel that we now consider the gold standard in our industry. Our goal: do absolutely everything we can to ensure the health and safety of our guests, so you can enjoy a relaxing getaway.

A few things you can expect to see:

• Non-invasive thermal temperature scans at all employee entrances. No employee with a temperature of 38C (100.4F) or more will be permitted into the Hotel.
• All employees wearing face coverings
• Complimentary guest face coverings
• Hand sanitizer stations throughout the Hotel
• A team of cleaning professionals & new systems sanitizing guest areas 24-hours a day
• Guest guidelines on Covid etiquette

All employees will be COVID-19 tested before they start work and have been thoroughly trained in health safety.

What we are using Ecolab PRO20 to proactively sanitize all public areas;

• Door handles/Door entries
• Revolving entrance
• Back and front entrance
• Reception area
• Concierge desk
• Lounge desks/utility surfaces/payment displays
• Public toilets
• Vanity units
• Surfaces for display and aesthetics

In our guest rooms, suites, specialty suites, and penthouse we are also using Ecolab PRO20 products. Our hard-working dedicated accommodation team, starts thoroughly cleansing on entry, through to exit in each room. The precise sterilizing and cleansing methods, ensure all below have been effectively sterilized;

• door handles
• wardrobes and cupboard handles
• remote controls
• suitepads
• window handles, bedside unit
• lamps
• phones
• vanity areas & display units
• main and bathroom switches
• desk and furniture surface areas

All chrome surfaces such as water taps, toilet flush panels are also included in our meticulous sterilization process. In addition to Ecolab PRO20 products, we use an array of other disinfectant products within our public and guest room bathrooms.

All of our g Hotel & Spa team are taking the necessary approaches to protect our guests, visitors, and fellow staff, through stringent health and hygiene policies.

Our Sauna & Steam room is temporarily closed due to social distancing guidelines within ESPA.  The thermal suite is available however with a maximum capacity of four guests at any one time so it is necessary to pre-book prior to guests’ arrival to avoid disappointment.  ESPA Treatments are available however some restrictions may apply. Please call 091 778460 or email espa@theg.ie to make a reservation or to discuss changes in our usual service.

Food & Beverage reservations are essential including breakfast. Guests can reserve a table for 1 hour and 45 minutes in line with government guidelines. Please note in-house guests will be preferenced at all times. We implemented maximum capacities at certain times and areas to allow for a safe experience in our food and beverage outlets, in line with government guidelines. Our Food & Beverage facilities must be vacated by 23.30pm in accordance with government guidelines.  Please call 091 8965200 or eat@theg.ie to make a reservation or to discuss changes in our usual service.

We are encouraging the use of credit & debit card payments or room charges within our outlets.