Frequently Asked Questions
What is the cancellation policy?
A guest can cancel free of charge 48 hours in advance of arrival by 15:30 local time with no charge.
Booked Direct via Hotel Website / Hotel Reservations Office? Please contact the hotel reservations team directly to confirm the cancellation or amendment by emailing ghotel_stay@leonardohotels.com
Booked via a 3rd Party Website. i.e. Booking.com or Expedia? Please contact the 3rd Party Website directly to confirm cancellation or amendment.
Credit Card Policy:
A valid credit card is required at check-in for additional charges and as a security deposit for the room. Pre-authorization will be processed and released after check-out, depending on your bank’s policies.
What time is check in & check out?
Check in is from 15.30 pm & check out is 12 noon local time.
Can I check in early ?
Yes, but we cannot guarantee your room will be ready, you can register & we can store your luggage & have it dropped up to your room
Can I get a late check out?
This is on a request basis only on check in at the hotel & subject to availability
Can I store luggage?
Yes, we can store your luggage for you, free of charge at our main reception desk
What size beds are in each room type:
All rooms king 5”0* 6”6
Is there air-conditioning?
Yes, all rooms have air-conditioning
Do you have triple rooms?
We have triple rooms available to book over the phone or via email.
What is available in the room ?
Hairdryers: Yes
Iron & Ironing board: Yes
Minibar: No
Mini Fridge: Yes
Do you have disabled access rooms?
We have one wheelchair accessible room, grab rails in the bathroom, walk in shower. (Superior King / Twin)
Do you have parking?
We have 2 options available for parking
Valet Parking is €19 per vehicle per day. Pull up at the front entrance to The g hotel where you will be met by our concierge team who will take care of your car and luggage on arrival.
Or we have complimentary onsite parking. To access this, please go behind the hotel to the Wellpark Retail Centre. Take the ramp for the underground parking, and follow the signs for our guest parking. There is a lift to our Reception area from the car park.
Do we offer a laundry service?
If you would like any laundry done while with us, there are laundry bags in your room which would need to be left outside your room prior to 7.00am.
We then send it offsite to a company who return it the same day, evening time.
Please note that there is no Sunday or Bank Holiday service.
Is the hotel pet friendly?
We accept Guide Dogs, and emotionally support dogs.
Is it easy to get a taxi to or from the Hotel?
If it is unavailable a member of the concierge or front desk team will be able to assist in arranging a taxi.
Do you have an electric car charging facility
The nearest charging point is at the Galway Retail Park
Do you provide airport transfers?
Unfortunately, we do not offer airport transfers. Please see the below websites for further information :
www.gobus.ie : Dublin Airport
www.irishrail.ie : Dublin City
www.buseireann.ie : Dublin Airport ,Shannon Airport , Ireland West & Cork
Do you have swimming pool?
We do not have a swimming pool.
We have a vitality pool, Hydro-pool with massaging water jet features available as part of the Thermal Suite Experience at an additional fee and pre-booking is essential.
Must be over 18 year to use the vitality pool
Spa
Advance booking is essential by calling the hotel on 091 778462 or emailing the spa directly at ghotel_spa@leonardohotels.com
All spa treatments & Thermal Suite Experience MUST be booked in advance
What time is the spa open from and until
From 10am until 6pm Sunday – Friday
From 8am – 8pm Saturday
Do I need to book to use the Thermal Suite?
Advance booking is essential by emailing the spa at ghotel_spa@leonardohotels.com
What age do I need to be to access the spa?
Must be over 18 years to avail of the Spa Facilities