Frequently Asked Questions

 

What is the cancellation policy?

A guest can cancel free of charge 48 hours in advance of arrival by 1530 local time with no charge.

Booked Direct via Hotel Website / Hotel Reservations Office? Please contact the hotel reservations team directly to confirm the cancellation or amendment stay@theghotel.ie or call the hotel direct on 00353 91 865200

Booked via a 3rd Party Website. i.e. Booking.com or Expedia? Please contact the 3rd Party Website directly to confirm cancellation or amendment.

What time is check in & check out? 

Check in is from 3.30 pm & check out is 12 noon

 

Can I check in early ?

Yes, but we cannot guarantee your room will be ready, you can register & we can store your luggage & have it dropped up to your room

 

Can I get a late check out?

This is on a request basis only on check in at the hotel & subject to availability

 

Can I store luggage?

Yes, we can store your luggage for you, free of charge at our main reception desk

 

 

What size beds are in each room type:

All rooms king 5”0* 6”6

 

Is there air-conditioning?

Yes, all rooms have air-conditioning

 

Do you have triple rooms?

We have triple rooms available to book over the phone or via email.

 

What is available in the room ?

Hairdryers: Yes

Iron & Ironing board: Yes

Minibar: No

Fridge: Yes

 

Do you have disabled access rooms?

We have one wheelchair accessible room, grab rails in the bathroom, walk in shower. (Superior King / Twin)

 

Do you have parking?

We have 2 options available for parking

Valet Parking is €15  per vehicle per day. Pull up at the front entrance to The g hotel where you will be met by our concierge team who will take care of your car and luggage on arrival.

Or we have complimentary onsite parking. To access this, please go behind the hotel to the Wellpark Retail Centre. Take the ramp for the underground parking, and follow the signs for our guest parking. There is a lift to our Reception area from the car park.

 

Can I use my American Express Card?

Yes you can. However, please note that as a merchant, we apply a 3% surcharge on the total bill when using an American Express card. This surcharge helps us offset the higher processing fees associated with American Express transactions. We appreciate your understanding and hope you enjoy your experience with us.

 

Do we offer a laundry service?

If you would like any laundry done while with us, there are laundry bags in your room which would need to be left outside your room prior to 7.00am.

We then send it offsite to a company who return it the same day, evening time.

Please note that there is no Sunday or Bank Holiday service.

 

Is the hotel pet friendly?

We accept Guide Dogs, and emotionally support dogs.

 

Is it easy to get a taxi to or from the Hotel?

Subject to availability our courtesy car is available to residents for drops off’s only.

If it is unavailable a member of the concierge or front desk team will be able to assist in arranging a taxi.

 

Do you have an electric car charging facility

There is a charging point at the main entrance , however this is a very low wattage & can take over  24 hours to charge & you must have your own cable

The nearest charging point is at the Galway Retail Park

 

Do you provide airport transfers?

Unfortunately, we do not offer airport transfers. Please see the below websites for further information :

www.gobus.ie  : Dublin  Airport

www.irishrail.ie  :  Dublin City

www.buseireann.ie : Dublin Airport ,Shannon Airport ,  Ireland West  & Cork

 

 Do you have swimming pool?

We have a vitality pool, Hydro-pool with massaging water jet features and pre-booking is essential.

Must be over  18 year to use the vitality pool

 

Espa at the g Hotel

Advance booking is essential by calling the hotel on 091 778462  or emailing the spa directly at espa@theghotel.ie

All spa treatments & Thermal Suite Experience MUST be booked in advance

 

What time is the spa open from and until

The spa is open from 8am until 8pm

 

Do I need to book to use the Thermal Suite?

Advance booking is essential by emailing the spa at espa@theghotel.ie or by calling the hotel on 00353 91 865200

 

What age do I need to be to access the spa?

Must be over  18 years  to avail of the Spa Facilites