To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
To carry out our Customer Relations policy.
To communicate our services and facilities to guests as required.
To deal with any customer complaints in a professional manner and to notify management of these.
To ensure that the guests needs and requirements are met.
To take all reservations and ensure that all changes are updated in the hotel system accordingly.
To answer the switchboard in a warm and friendly manner and to divert calls to the relevant departments and to take detailed messages as required.
To become familiar with all other procedures for reception which the property requires.
To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
To be willing and interested to learn about the surrounding areas so as to be able to advise guests.
Minimum two year’s experience working in a 4*or 5*hotel
Excellent interpersonal skill
Be fluent in both written and spoken English.
Working knowledge of Opera PMS system.
Working knowledge of the Internet, Excel and Word.